TELEHEALTH TERMS OF SERVICE

IMPORTANT: This document is a general business template and is not legal advice. Telehealth, healthcare advertising, prescribing, privacy, auto-renewal, pharmacy fulfillment, consumer protection, arbitration, and state-specific requirements vary by jurisdiction. Have qualified healthcare counsel review the final version before use.

Effective Date: August 24, 2026

These Terms of Service (the “Terms”) govern access to and use of Voyocare, including voyocare.com, related websites, applications, patient intake flows, communications, and services made available through them (collectively, the “Services”). The Services are operated by PYLOT LLC (“Company,” “we,” “us,” or “our”), except where medical services are expressly provided by an independent licensed medical group or other licensed healthcare professional.

By accessing or using the Services, creating an account, submitting an intake, purchasing a non-medical service, or otherwise indicating acceptance, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and Availability

  • You must be at least 18 years old, legally able to enter into a binding agreement, and located in a jurisdiction in which the applicable Services are lawfully available.
  • You may use the Services only for yourself unless the Company expressly permits an authorized representative or caregiver arrangement.
  • Availability of medical services, medications, pharmacies, clinicians, shipping, and treatment options may differ by state or other jurisdiction and may change without notice.
  • You agree to provide accurate, current, complete, and truthful information. Inaccurate or omitted health information may make telehealth evaluation unsafe or may prevent treatment.

2. Nature of the Platform and Medical Services

  • Unless expressly stated otherwise, the Company provides technology, administrative, support, payment, fulfillment-coordination, or other non-clinical services. The Company does not itself practice medicine, nursing, pharmacy, or any other licensed healing profession.
  • Clinical services are provided by independent licensed healthcare professionals and/or a licensed medical group identified during the patient experience or in applicable consent materials.
  • Healthcare professionals exercise independent medical judgment. The Company does not control or direct diagnosis, treatment, prescribing, clinical recommendations, or the clinician-patient relationship.
  • Submitting an intake, completing an assessment, paying a fee, or requesting treatment does not guarantee that you will receive a diagnosis, prescription, medication, laboratory order, or any particular treatment.

3. Telehealth Consent and Limitations

  • Telehealth uses electronic communications and technology to enable healthcare services when the patient and clinician may be in different locations.
  • Telehealth can involve limitations, including incomplete information, technology failures, delays, privacy risks, and situations in which an in-person examination, laboratory testing, imaging, or emergency care is more appropriate.
  • Where required, you must review and accept a separate Telehealth Informed Consent before receiving clinical services.
  • A clinician may determine that telehealth is not appropriate for you and may recommend in-person evaluation or another form of care.

4. Emergencies

  • The Services are not designed for medical emergencies. Do not use the Services to seek emergency or time-sensitive care.
  • If you believe you are experiencing a medical emergency, call 911 (or the emergency number applicable in your location) or go to the nearest emergency department.
  • Do not rely on website messages, email, chat, text messages, or asynchronous clinician review for urgent medical needs.

5. Prescriptions and Treatment Decisions

  • A prescription may be issued only when a licensed healthcare professional determines, in that professional’s independent medical judgment, that treatment is clinically appropriate and legally permitted.
  • You are not entitled to any particular medication, dose, route of administration, quantity, refill, or treatment duration.
  • A clinician may decline treatment, request additional information, require laboratory testing, refer you for in-person care, modify a treatment plan, or discontinue treatment.
  • Medication risks, benefits, warnings, contraindications, alternatives, and instructions should be reviewed with the treating clinician and in any medication labeling or pharmacy materials.

6. Pharmacies, Laboratories, and Other Third Parties

  • Prescriptions, when issued, may be transmitted to a licensed third-party pharmacy. Laboratory services, shipping, identity verification, communications, payment processing, and other functions may also be performed by third parties.
  • Third-party providers are responsible for the services they independently provide and may have separate terms, privacy practices, refund rules, shipping policies, and professional obligations.
  • Medication availability, formulation, packaging, shipping times, and pharmacy selection may change based on law, inventory, clinical appropriateness, licensing, or operational requirements.
  • Nothing in these Terms should be interpreted as a guarantee that a pharmacy will dispense a prescription or that a specific product will remain available.

7. Account Security and Patient Responsibilities

  • You are responsible for maintaining the confidentiality of account credentials and for activity conducted through your account.
  • You must promptly update material changes in your health history, medications, allergies, pregnancy status, symptoms, contact information, or other information relevant to your care.
  • You must follow clinician instructions and medication labeling. Do not share prescribed medication with another person.
  • You agree not to impersonate another person, submit fraudulent information, manipulate eligibility criteria, misuse prescriptions, or use the Services for unlawful resale or diversion of medication.

8. Payments, Fees, and Authorization

  • You agree to pay all fees disclosed to you before purchase or enrollment. Fees may include platform, consultation, membership, laboratory, medication, shipping, or other charges, as applicable.
  • By providing a payment method, you represent that you are authorized to use it and authorize the applicable merchant or payment processor to charge amounts that you approve.
  • Your financial institution or payment provider may impose additional fees that are outside our control.
  • Any taxes, governmental fees, or other mandatory charges will be collected where required by law.

9. Subscriptions and Recurring Charges

  • If you enroll in a subscription, membership, refill program, or other recurring plan, the checkout flow must disclose the recurring price, billing frequency, renewal terms, and method of cancellation before you enroll.
  • By enrolling, you authorize recurring charges until you cancel in accordance with the cancellation instructions presented at purchase or in your account.
  • Cancellation generally stops future renewals and does not automatically reverse charges already incurred or services already provided, except where required by law or an applicable refund policy.
  • You may cancel at any time in your account at voyocare.com/account → Subscriptions → Cancel, or by emailing support@voyocare.com. Because you enrolled online, you can cancel online — no phone call or retention conversation is required — and we will email you written confirmation. To avoid your next charge, cancel at least 48 hours before your next scheduled billing date, shown in your account. Once an order has been submitted to the pharmacy it cannot be recalled, and shipped prescription medications cannot be returned, restocked, or refunded under federal and state pharmacy law. Canceling stops future billing and refills; it does not terminate your relationship with your prescribing provider or delete medical records retained as required by law.

10. Refunds, Cancellations, and Fulfillment

  • Refund eligibility is governed by the refund or cancellation policy presented at checkout and available at https://voyocare.com/pages/returns-cancellations.
  • Because clinical review, pharmacy processing, laboratory work, customized products, or prescription fulfillment may begin promptly, some fees may become non-refundable once the applicable service has been performed or order has entered processing, subject to applicable law.

11. Communications

  • You may receive transactional communications related to your account, care, orders, billing, safety, or service updates by email, telephone, secure message, or text message.
  • Marketing communications are subject to applicable consent requirements and opt-out rights.
  • Electronic communications can involve privacy and security risks. You are responsible for keeping your contact information current and protecting access to your devices and accounts.

12. Privacy and Health Information

  • Use of the Services is also subject to the applicable Privacy Policy at [https://voyocare.com/pages/privacy-policy] and, where applicable, notices or authorizations concerning protected health information.
  • Depending on the parties and services involved, certain health information may be handled by licensed providers, medical groups, pharmacies, laboratories, or technology vendors under separate legal obligations.

13. Intellectual Property

  • The Services and their content, including text, designs, graphics, logos, software, videos, interfaces, databases, and other materials, are owned by or licensed to the Company and are protected by applicable intellectual-property laws.
  • Except as expressly permitted, you may not copy, reproduce, publish, distribute, modify, reverse engineer, create derivative works from, scrape, sell, license, or exploit the Services or content without written authorization.

14. Prohibited Uses

  • You may not use the Services to violate law, infringe rights, transmit malicious code, compromise security, gain unauthorized access, interfere with operations, harvest data, engage in fraud, submit false medical information, obtain medication for another person without authorization, or facilitate resale or diversion.
  • We may investigate suspected misuse and may suspend or terminate access when reasonably necessary to protect patients, clinicians, partners, the Services, or legal compliance.

15. Informational Content and No Guarantee of Results

  • General website content is for informational and educational purposes and is not a substitute for individualized medical advice.
  • Testimonials, examples, statistics, before-and-after materials, or descriptions of potential outcomes do not guarantee that you will achieve the same or any result.
  • Health and treatment outcomes vary by person and may depend on adherence, medical history, concurrent conditions, medications, lifestyle, and other factors.

16. Service Availability; No Warranty

  • To the fullest extent permitted by law, non-clinical portions of the Services are provided on an “as is” and “as available” basis.
  • We do not guarantee uninterrupted availability, error-free operation, compatibility with every device, or that all content will always be complete, current, or free from technical issues.
  • Nothing in this section disclaims warranties or obligations that cannot lawfully be disclaimed.

17. Limitation of Liability

  • To the fullest extent permitted by law, the Company and its non-clinical affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the non-clinical Services
  • This Section applies only to the non-clinical Services. It does not limit any right, remedy, or professional duty arising from professional clinical judgment, medical treatment, or dispensing, which are governed by your separate agreements with the medical group and the dispensing pharmacy.
  • Cap and exclusions. To the fullest extent permitted by law, the total aggregate liability of the Company and its non-clinical affiliates, officers, directors, employees, contractors, licensors, and service providers for all claims arising from or related to the non-clinical Services will not exceed the greater of (a) the amounts you paid to the Company for the non-clinical Services in the six (6) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Nothing in this Section limits liability for death or personal bodily injury caused by negligence; gross negligence, willful misconduct, or fraud; the professional clinical judgment, acts, or omissions of licensed providers or dispensing pharmacies, which are governed separately; violations of applicable healthcare privacy law; or any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you, and liability is limited to the greatest extent permitted by law.

18. Indemnification

  • To the extent permitted by law, you agree to indemnify and hold harmless the Company and its non-clinical affiliates from claims, losses, liabilities, and expenses arising from your unlawful misuse of the Services, violation of these Terms, infringement of third-party rights, or submission of fraudulent information.

19. Suspension and Termination

  • We may suspend, limit, or terminate access to non-clinical Services for violations of these Terms, fraud, abuse, safety concerns, legal requirements, non-payment, or threats to platform security.
  • Termination of platform access does not alter a clinician’s independent professional obligations regarding medical records, continuity of care, emergency instructions, or legally required notices.

20. Changes to the Services or Terms

  • We may update the Services and these Terms from time to time. Material changes will be communicated or posted as required by applicable law.
  • The revised Terms will identify an updated effective date. Continued use after the effective date may constitute acceptance where permitted by law.
  • If applicable law requires affirmative consent to a material change, we will request that consent before the revised term is applied.

21. Governing Law and Dispute Resolution

  • These Terms and any dispute arising from or relating to them or the non-clinical Services are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. This does not deprive you of the protection of any mandatory consumer-protection law of the state in which you reside that cannot be waived by agreement.
  • Informal resolution first. Before filing a claim, you agree to contact us at support@voyocare.com with a written description of the dispute and the relief sought, and to allow sixty (60) days for good-faith resolution. This period tolls any applicable limitations period.
  • Venue. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and you consent to personal jurisdiction and venue in those courts.
  • Jury and class waivers. To the fullest extent permitted by law, you and the Company waive any right to a trial by jury and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.
  • Small claims. Either party may instead bring a qualifying individual claim in small-claims court.
  • Clinical claims. This Section does not apply to claims arising from professional clinical judgment, medical treatment, or dispensing, which are governed by your separate agreements with the medical group and the dispensing pharmacy.

22. State-Specific and Service-Specific Terms

  • Additional terms, disclosures, consent language, prescribing restrictions, pharmacy rules, refund rights,
    auto-renewal requirements, age rules, or notices may apply depending on a patient’s location and the service provided.
  • If a supplemental term conflicts with these Terms, the supplemental term controls for the specific subject matter to the extent of the conflict.

23. Severability; No Waiver; Assignment

  • If any provision is held unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
  • Failure to enforce a provision is not a waiver of the right to enforce it later.
  • You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable law.

24. Entire Agreement

  • These Terms, together with any incorporated policies, consents, checkout disclosures, and service-specific terms, form the agreement governing your use of the Services, except where a separate written agreement expressly applies.

25. Contact Information

  • Brand / Platform: Voyocare
  • Platform / Management Company: PYLOT LLC
  • Website: voyocare.com
  • Customer Support: info@voyocare.com
  • Business Address: 30 N Gould St, STE R, 82801, Sheridan, Wyoming
  • Medical Group / Clinical Provider: DrTelx, an independent telehealth medical group (drtelx.com). Clinical services are provided by DrTelx and its licensed providers, not by PYLOT LLC. Clinical inquiries, medical records requests, and complaints about care should be directed to DrTelx.
  • Privacy Contact: privacy@voyocare.com